Your privacy choices

Italy

• CASH ON DELIVERY, EXPRESS COURIER DELIVERY: €2.00
• CREDIT CARD (VISA), EXPRESS COURIER DELIVERY: FREE

Europe

• CREDIT CARD (VISA), DELIVERY BY COURIER IN 5 WORKING DAYS: €5.90

Rest of the world

• CREDIT CARD (VISA), DELIVERY BY COURIER IN 10 WORKING DAYS: €20.00
• CREDIT CARD (VISA), DELIVERY BY ORDINARY MAIL: €10.00

• Right of withdrawal
• How to exercise the right of withdrawal
• Conditions for exercising the right of withdrawal
• Price refund
• Further information on the right of withdrawal

"Sillabe" protects the rights and interests of consumers by complying with the legal provisions regarding:

• Transparency of purchasing conditions (see other consumer guarantees)
• right of withdrawal

To this end, purchases made through the "Sillabe" service are subject to the provisions of Legislative Decree no. 50 of 15 January 1992, currently in force regarding the right of withdrawal. The right of withdrawal may be exercised within 10 (ten) days of receiving the product.

The consumer who intends to exercise the right of withdrawal must:

a) send within 10 (ten) days of receiving the product a registered letter with acknowledgement of receipt, containing: the expression of intent to avail of the benefits granted by Legislative Decree 15 January 1992 n.50.

Alternatively, the consumer can:

b) send a telegram within 10 (ten) days of receiving the product, or a fax to the same person indicated above, within 10 (ten) days of receiving the product, to the telephone number +39 0586.82.99.31, indicating the information specified above. In both cases, the communication must be confirmed within 48 hours of sending the telegram or fax by registered mail with acknowledgement of receipt to the address indicated above.

In any case, the communications referred to in points a) and b):

• must be sent to "Sillabe" - Scali D'Azeglio, 22-24 - 57123 Livorno - Italy:
• are considered to have been sent in good time if delivered to the post office within the deadline indicated above
• must contain the indication of the relevant product
• they must indicate the progressive order number issued at the time of purchase/order and the details relating to their bank account (bank, reference branch, current account number).
• must be countersigned by the same person who signed the contract or formulated the contractual proposal

In both solutions referred to in points a) and b), the person intending to exercise the right of withdrawal must:

• Within the same 10 (ten) days of receiving the goods (for the purposes of this deadline, the goods are considered returned when they are delivered to the post office or shipping company), return the product for which you wish to exercise your right of withdrawal to the sender by post. The product must be accompanied by the delivery note and/or the packing slip enclosed with the product at the time of delivery.

Shipping costs are the responsibility of the consumer.

www.sillabe.it accepts three different payment methods for purchases from its editorial catalogue:

• Credit card
• PayPal
• Mark

Credit card and Paypal

Sillabe uses a tool that allows merchants to sell and/or purchase products and/or services online using secure credit card payments.

The operating scheme involves the involvement of four actors:

1. Buyer
2. Technical/operator structure (Syllables)
3. Intesa San Paolo
4. International authorization circuits Visa or Paypal

1. The buyer visits the virtual store's website and decides to purchase one or more products, paying by credit card. They will have to fill out a form, which will ask for all the information the merchant needs to fulfill the order (name, address, etc.). The virtual store's summary page identifies:

• All (NON-SENSITIVE) order identification data;
• the order total;

2. Sensitive data (name and credit card number) is entered only in encrypted form and therefore in secure mode (the Intesa San Paolo server is a secure server with 128-bit encryption), thus guaranteeing complete security in the transmission of the data and complete protection for the buyer. THE SEND ORDER BUTTON IS ASSOCIATED WITH A SPECIAL SCRIPT THAT DIRECTS THE BUYER AND THE PAGE WITH ALL THE DATA ENTERED BY THE BUYER TO THE PAYMENT PAGE RESIDENT ON A SECURE SERVER OF Cassa di Risparmio di Firenze.

3. Intesa San Paolo collects the transaction data (card details and amount) and enters them into the international authorization circuits. ENTERING THE INTERNATIONAL AUTHORIZATION CIRCUITS IS CARRIED OUT IN THE SAME WAY AS TRANSACTIONS CARRIED OUT AT REAL POS SYSTEMS, WHICH HAVE BEEN WIDELY TESTED TO GUARANTEE CONTINUITY OF SERVICE IN ACCORDANCE WITH MARKET STANDARDS.

4. The institution that issued the card is contacted through international circuits and, if the authorization request is approved or denied, the response is communicated to Intesa San Paolo;

5. The Intesa San Paolo server redirects the buyer to the technical department's server; this way, the buyer is presented with a response page (prepared by the technical department according to the store's editorial style) that informs them whether their order is confirmed or not;

6. At the same time, the Intesa San Paolo server sends two emails: one to the merchant and one to the buyer, summarizing the transaction data (store ID, transaction date and time, amount, outcome). No financial transactions occur during the steps described above: the card is simply verified (existence, validity, and available funds) and the transaction amount is deducted from the card's balance; the cardholder is not charged, and the merchant is not credited.

Mark

The cash on delivery payment service is only valid for Italy (including islands).

E-Book Purchase

The interactive PDF can only be downloaded after the payment has cleared. Processing times may therefore vary from 1 to 3 business days.